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No internet error message

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‎03-22-2020 09:33 - last edited on ‎04-21-2020 19:00 by Fitbit Moderator

‎03-22-2020 09:33 - last edited on ‎04-21-2020 19:00 by Fitbit Moderator

My Fitbit app on my HTC Android consistently gives the No Internet error message. I have tried restarting the phone, restarting the internet connection, and re-installing the app and nothing works. This started yesterday and is still happening. I am using a Versa.

 

Moderator edit: Subject for clarity 

Best Answer
3 REPLIES 3

‎04-21-2020 18:59

‎04-21-2020 18:59

Hi @SBFB100, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your Fitbit app before posting. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? If you haven't already done so, please try the following troubleshooting steps and let me know how it goes:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

Best Answer
0 Votes

‎04-22-2020 06:31

In response to RicardoFitbit

‎04-22-2020 06:31

This does not work. I've been unable to connect via the Fitbit app since April 9. Customer service was unable to help, this forum has not provided any insight, and at this point my Versa is nearly useless (time is no longer in sync).

 

It all started with the update 3.18. Prior to that, I really loved my Fitbit. Now, I would recommend another device.

 

If you want my information, which was of no help to anyone else ignoring this problem. HTC One M9, Android v 7.0, Fitbit app version 3.18, and Versa.

Best Answer
0 Votes

‎04-22-2020 11:22

In response to StPauliAmi

‎04-22-2020 11:22

I have the exact same problem.  It is poor software design.  I am able to workaround by pairing with my PC's bluetooth and using the Win10 app, but the bluetooth on my phone must be off.  When I go out on a run, I turn my phone's bluetooth on and it will record the route via the GPS, but won't sync of course.

Best Answer