No internet error message

[Sneakiepie]

 Please help! I have removed the app on my phone and reinstalled it. Made sure the bluetooth is on and can see my fitbit.. I tried a fitbit blaze and still no internet. I have gone back to my Charge 2. I love fitbit but I am at my wits end with this issue.

I have a Samsung Note 5 and a Charge 2 and I tried a blaze. My phones bluetooth sees my Charge 2 and the blaze but the app states "no internet". I have an internet connection on  my phone as I am receiving emails and text messages. I can also do an internet search on it. When i hit the "discover" button at the bottom of the app it states "oops looks like there is no internet connection"  please help

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Sneakiepie, welcome to the Community Forums! 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Are you experiencing this issue with another mobile device? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Keep me posted and let me know if you have any additional questions. 

[Sneakiepie]

I did try all that you listed in this email and it did not work. This issue
has been happening since the beginning of April. I was using a Blaze when
it started. At first it was intermittent but then it just stopped all
together> At first I thought it was my Blaze so I tried to go back to my
Charge HR2 but that also did not work. I bought a Fossil smartwatch and had
no problem connecting. I found that the fitbit system had more of what I
wanted in a wearable. However I can not get them to connect. Now when I
click on "set up new device" I get "oops no internet". The bluetooth on
my phone sees and connects to both the Blaze and the Charge 2. I really
feel it is something going on with the app.

--

Annette 

Moderator Edit: Personal info removed

[Inspiration101]

I'm having the exact same problem with my Samsung A5.

Haven't been able to get my Fitbit working since April.  Tried uninstalling and reinstalling.  Tried clearing cache and data.  Keep getting the error message, "no internet connection", but the internet is fully functioning and, in fact, I'm typing this message on the same phone that apparently has no internet according to the Fitbit app.

[MHUD33]

I'm having the same issue. It started with my charge 3 on June 8th which I've owned for quite a while. I couldn't get it to connect so I bought a Versa 2 and the same exact thing it happening! 

I've tried fierce stopping, uninstalling and reinstalling, etc. BUT still get "no internet connection" message. 

Please fix the problem! I don't want to be force to buy a different brand!

Moderator Edit: Formatting