No sleep scores

[Bowleytraveler]

My wife has had both the Versa 3 and now a brand new Charge 6 and neither are giving her a sleep score. Have uninstalled and reinstalled the Fitbit app and restarted the phone, and no change. She gets the duration of her sleep but none of the macro data explain normally in a sleep session. Heart rate is fine and recorded. Up to now Google/ Fitbit have not been very helpful other than uninstalling and reinstalling. I need some help otherwise I'm going to return the Fitbit and find some other method to track sleep

[Gr4ndp4]

Hi, @Bowleytraveler welcome, may I draw your attention to a couple of articles How do I track my sleep with my Fitbit device? - Fitbit Help Center and What's sleep score in the Fitbit app? - Fitbit Help Center . I apologise if you have seen them both.

You will see the advice is worth reviewing again should that be the case. There are links to troubleshooting and how improvements might be made.

Let us know how you get on by posting here again.

Cheers