help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No steps on the Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-20-2021 14:07 - last edited on ‎02-21-2021 17:03 by Fitbit Moderator

‎02-20-2021 14:07 - last edited on ‎02-21-2021 17:03 by Fitbit Moderator

I don't see my steps in app

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎02-20-2021 14:54

‎02-20-2021 14:54

Give is some more information.  Are you just using app for the first time and don't know where to look?

Have you seen steps before, but don't see them now, like they disappeared?

Are you not seeing the steps field at all, or are steps there but with a zero, or a wrong number?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎02-21-2021 17:15 - last edited on ‎07-05-2024 16:26 by Fitbit Moderator

In response to JohnnyRow

‎02-21-2021 17:15 - last edited on ‎07-05-2024 16:26 by Fitbit Moderator

@JohnnyRow thanks for stopping by to help. Hi @Picses, welcome to the Community Forums. 

@Picses thanks for the details shared. To better assist you with this, can you please let me know if the other data tracked by your Fitbit device is properly syncing to your Fitbit app. When was the first time you experienced this issue and how many times since then? Have you tried any troubleshooting step?

I'll be around. 

Best Answer
0 Votes