Versa 2 connected GPS not properly working

[Ytak]

When will Fitbit fix the GPS ability? I have had a number of devices over the years and every time when it comes to syncing it with my phone a number of issues arise. Today's, the map did not track at all, and made it look like I only moved one step. I have an android phone, battery saver is turned off, GPS is on, my Versa 2 connected... But the map did not load. I cannot be expected the delete the app and reload it every time I go to run. Please fix these issues Fitbit before you create another similar watch. 

If anyone has any suggestions on what I'm not doing, please let me know. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Ytak, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you but thank you for trying some troubleshooting steps before posting over here. Our Versa 2 captures such data using your phone's GPS chip with the Connected-GPS feature, therefore, can you please let me know which specific mobile device are you using? When was the first time you experienced this situation and how many times since then? Does this occurs with a specific activity or with all of them? In the meantime I receive your answers, please restart your Versa 2 and troubleshoot the app following the next steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[Elliekennard]

I had this issue and followed a suggestion from another user to go onto app permissions settings and change location permission to be on all the time. For some reason it was on "only when the app is in use". I have no idea when or how that became changed. After doing that the map appeared as normal.

Hope this helps

Ellie

[yn1]

This did not work for me. The location setting is set as always connected. Im frustrated because it worked fine, until one day this month it just stopped. I run atleast 3x a week.