No syncing since April 12

[Meonora]

No syncing since evening 12 of April.

Steps are added

No puls

No sleep

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Meonora.

Let me help you figure our what is going on with your Fitbit.

The first thing I'd recommend is that you try to follow the steps listed in this help article. They will definitely help in getting it all to sync and work correctly. 

In the meantime, please let me know what Fitbit is it that you have? And also what phone are you using?

I look forward to your reply.

[Meonora]

Charge 3

Samsung galaxy s9

[LanuzaFitbit]

Hello @Meonora.

I apologize for the delay in my response.  Thanks for reaching back with those details I asked for.

I'd like to ask if the Fitbit has been able to sync since then or if the situation has persisted since then.

I look forward to your reply.

[Meonora]

Syncing is ok now.
Thank you
Kr
Marie

[LanuzaFitbit]

Hello @Meonora.

Please accept my apologies for my delayed response. I'm glad to read that it is syncing correctly now!

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users. Perhaps something in there could pique your interest.

Let me know if there is anything else that I can help you out with.