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No syncing since April 12

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-17-2019 01:02 - last edited on ‎04-18-2019 07:57 by Fitbit Moderator

‎04-17-2019 01:02 - last edited on ‎04-18-2019 07:57 by Fitbit Moderator

No syncing since evening 12 of April.

Steps are added

No puls

No sleep

 

 

Moderator edit: Clarified subject

Best Answer
5 REPLIES 5

‎04-18-2019 08:01

‎04-18-2019 08:01

Welcome to the Forums @Meonora.

 

Let me help you figure our what is going on with your Fitbit.

 

The first thing I'd recommend is that you try to follow the steps listed in this help article. They will definitely help in getting it all to sync and work correctly. 

 

In the meantime, please let me know what Fitbit is it that you have? And also what phone are you using?

 

I look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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0 Votes

‎04-18-2019 23:34

In response to LanuzaFitbit

‎04-18-2019 23:34

Charge 3

Samsung galaxy s9

Best Answer
0 Votes

‎04-21-2019 10:24

In response to Meonora

‎04-21-2019 10:24

Hello @Meonora.

 

I apologize for the delay in my response.  Thanks for reaching back with those details I asked for.

 

I'd like to ask if the Fitbit has been able to sync since then or if the situation has persisted since then.

 

I look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎04-27-2019 14:20

In response to LanuzaFitbit

‎04-27-2019 14:20

Syncing is ok now.
Thank you
Kr
Marie
Best Answer

‎04-30-2019 08:37

In response to Meonora

‎04-30-2019 08:37

Hello @Meonora.

 

Please accept my apologies for my delayed response. I'm glad to read that it is syncing correctly now!

 

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users. Perhaps something in there could pique your interest.

 

Let me know if there is anything else that I can help you out with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes