Hello @CourtneyLB, it's awesome you have joined the Fitbit Community! Make sure your phone is listed as compatible to support this feature. For more details you can visit our list of compatible devices.
If your phone is not supported, note that we cannot guarantee the behavior of the phone in relation to the functionality regarding the Fitbit app or the tracker. However it would not hurt to try the following suggestions: My tracker isn't receiving notifications (Android Fitbit app).
Hope this helps. See you around!
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