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Non charging fitbit

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‎11-13-2017 12:59

‎11-13-2017 12:59

I can no longer charge my fitbit and cannot contact fitbit customer support. The phone line is always busy and my contact on twitter has had zero response. Has anyone else had this difficulty?

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‎11-13-2017 15:24

‎11-13-2017 15:24

Hi, @Knocknashee! Have you tried the chat or email contact? I have always had good luck with emailing them, although sometimes it takes a day or two for them to respond.

MakMak | Community Council

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‎11-13-2017 21:33

In response to MakMak

‎11-13-2017 21:33

Thank you. I can't locate email address. Can you share it ?
Jac

Get Outlook for Android
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‎11-14-2017 08:15

In response to Knocknashee

‎11-14-2017 08:15

I don't currently see it on the US website, but if you switch to another page (at the bottom right of the page), such as the UK page, you will see the form submission. Sometimes these things come and go on the page, especially if they have a backlog of chats or calls. Good luck and let us know how it goes!

MakMak | Community Council

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‎11-14-2017 10:35

In response to MakMak

‎11-14-2017 10:35

Thanks for your help and interest. I have located the email address now.
Regards
Jacq
Get Outlook for Android
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