Not Receiving Text Notifications on Versa (Samsung)

[AmberG93]

I have a Samsung Galaxy S10 and the Versa Fitbit and am not receiving any Text notifications. I have checked my settings a kazillion times and everything is correct.

I have All Day Sync turned on, all my settings are correct and all notifications are turned on. I DO receive notifications for calls, emails, Snapchat and FB Messenger. The only notifications I'm not getting (that are turned on in my settings) are Text notifications from my Messages. 

Please help!!!

[KB89 · Accepted solution]

Same situation here! I just read below where someone said to unistall the app and reinstall. I did it, and it worked  🙂 that's the one thing I hadn't tried. Once you do it, you've just got to go back in and enable Messages. Hope it works for you too! 

[schmrylee]

I am having the same issue and need help! I have a samsung galaxy 10+ and the last few days i have not received any text messages (default app) or snapchat notifications on my Versa. I have received them on my Versa for over a year. I have tried everything a million times over - restarted everything, checking over my notification settings on both the phone and tracker, logged out of fitbit, unpaired and repaired my devices, and still no luck. 

[AmberG93]

That worked!! Thank you! 😊

Before, I tried disconnecting and reconnecting to my Fitbit with no luck. But uninstalling and re-installing the Fitbit app made everything work agin!

[KatrinaAB]

Doing this exact thing worked for me! It only started a couple days ago and I spent hours trying "solutions" that didn't work. Uninstalling and reinstalling along with setting up my notification settings in the app did the trick!

[angus404]

I tried uninstalling and reinstall the fitbit app. I reset all of my notification options. I rebooted my phone and my versa. I still do not receive text notifications on my versa with the default messaging app. I get phone notifications fine. Fitbit firmware version 32.70.714. Samsung Galaxy s9 (SM-G960U), Android 9