05-30-2019
14:23
- last edited on
05-31-2019
06:37
by
LanuzaFitbit
05-30-2019
14:23
- last edited on
05-31-2019
06:37
by
LanuzaFitbit
Can anyone tell me why, for years, my Android phone won't sync until The Fitbit app on my Android tablet syncs first. The app was on my tablet for a year or two before I had my phone. Even Verizon sales people don't know why. I have tried uninstalling and reinstalling the Fitbit app on my phone without any luck. TIA
Moderator edit: Clarified subject
Answered! Go to the Best Answer.
05-31-2019 06:36
05-31-2019 06:36
Hello @KATHY1518.
Thanks for sharing those details and listing that you have tried troubleshooting on your own and with people from Verizon.
It is entirely possible, based on what you are saying, that it is happening because your Fitbit has bonded to the tablet. When a Fitbit bonds with a device it is possible that it won't sync with any others. To sever that connection you need to follow these steps:
It will then start syncing. If it still won't, then run the set up on your phone as if you had a replacement Fitbit.
Please keep me posted on how it goes or if you have any other questions.
05-31-2019 06:36
05-31-2019 06:36
Hello @KATHY1518.
Thanks for sharing those details and listing that you have tried troubleshooting on your own and with people from Verizon.
It is entirely possible, based on what you are saying, that it is happening because your Fitbit has bonded to the tablet. When a Fitbit bonds with a device it is possible that it won't sync with any others. To sever that connection you need to follow these steps:
It will then start syncing. If it still won't, then run the set up on your phone as if you had a replacement Fitbit.
Please keep me posted on how it goes or if you have any other questions.
06-03-2019 12:06
06-03-2019 12:06
Maybe Because your phone update to android 9.0.
Look at the thread many people have problem synching with android 9.0
06-03-2019 14:35
06-03-2019 14:35
Will try the suggestions and hoping it works!
06-04-2019 10:28
06-04-2019 10:28
Hello @Sylvie60524 and @KATHY1518.
@Sylvie60524 That is definitely an option on this case, thanks for sharing. @KATHY1518 Please do and keep us posted on how it goes.
If you have the time, maybe you could visit one of our Discussion boards. Lots of topics to talk about with other users. Maybe you can find some topic that piques your interest.
Keep me posted on how it goes or if you have any other questions.
06-04-2019 19:29
06-04-2019 19:29
My phone is now syncing! Thanks for the suggestion!
06-06-2019 10:00
06-06-2019 10:00
Hello @KATHY1518.
Thanks for letting me know that it did the trick. I'm glad to read that everything is working correctly.
If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users so maybe you will find something that piques your interest in there.
Let me know if there are any other questions.