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Not able to sync my charge HR for past 3 days

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‎06-16-2018 00:35

‎06-16-2018 00:35

I am not able to sync my charge HR after recent update. Tried all the options like, uninstalling and reinstalling, Bluetooth off and on, force quit the app and rebooting and starting the app again. 

 

Pls fix 

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2 REPLIES 2

‎06-16-2018 00:43

‎06-16-2018 00:43

You didn't mention trying a restart of the fitbit by:

 

  1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
  3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
  4. Let go of the button.
  5. Unplug your tracker from the charging cable.

If you did try it note that it doesn't always work and it's recommended to try it at least 3 times.

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‎06-16-2018 07:00

‎06-16-2018 07:00

By any chance have you installed the FitBit app onto any other mobile device?

 

If you have, try turning the Bluetooth off on any other device you have the app installed on and try to sync again.

 

I use my tablet to view my results that I sync to my phone. If I forget to turn Bluetooth off on my tablet my phone absolutely will not sync until Bluetooth is turned off. 

 

Your tracker does not need to be listed in your mobile devices Bluetooth settings for it to sync and interfere with syncing on other devices.

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