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Not all steps accounted for

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‎06-10-2016 22:06

‎06-10-2016 22:06

My fit bit is not properly adding steps to challenges. It will show the correct total under the steps but in challenges they are not adding up correctly. It is challenges that I've started so there shouldn't be a time zone difference. Is this happening to anyone else? How do I fix it?
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‎06-12-2016 09:35

‎06-12-2016 09:35

Welcome to our Community @Marybev! Hope you're doing great! Smiley HappyI'd like you to know that there are some possible reasons for this to happen as the following:

 

1. Steps fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. 
2. You manually logged an activity. 
3. You used MobileRun to track GPS data with your app. 

 

Hope this helps, let me know how it goes! Cat Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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