Not getting calls notifications

[MarinelaP]

Hi guys. I have my Fitbit Charge 2 from 3 days and I don't receive call and text notifications. I have a Samsung S8. I like my Charge 2, everthing it' s ok except that thing. Please help me! I don't want to return it back to the shop. I want to keep it.

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @MarinelaP.

I'll be happy to help you figure out what is going on with the notifications.

The first thing I'd recommend is that you try to follow all of the steps listed in this help article. That should definitely help in getting everything to work. 

Additionally I'd like to ask some questions:

• What text app would you like to get notifications from?
• Have you gotten any notifications at all?

Look forward to your reply. 

[ginger50]

k will try

[LanuzaFitbit]

Welcome to the Forums @ginger50.

I apologize for the delay in my response.

Please do give them a shot, if you haven't. Have you been able to try the steps? If so, how did it go? 

Look forward to your reply.