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Not getting notifications on Alta

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‎12-23-2018 03:49 - last edited on ‎12-25-2018 03:44 by Fitbit Moderator

‎12-23-2018 03:49 - last edited on ‎12-25-2018 03:44 by Fitbit Moderator

I'm not receiving text messages or email notifications from my Fitbit alta 

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎12-25-2018 03:45

‎12-25-2018 03:45

@Almilkins Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that you aren't getting notifications on your Alta. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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‎12-25-2018 06:07

In response to AlvaroFitbit

‎12-25-2018 06:07

Hi! Thanks for the info. My husband FINALLY got it where I needed it to get my texts, but some how I no longer have the battery notification to tell me my charge status, I'll have to use my phone to tell I guess. Happy I'm getting my texts tho, 😊

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