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Not getting text messages on Galaxy S9

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‎01-08-2019 19:33 - last edited on ‎01-09-2019 11:39 by Fitbit Moderator

‎01-08-2019 19:33 - last edited on ‎01-09-2019 11:39 by Fitbit Moderator

Before I upgraded to my galaxy S9 I was receiving text messages and even had the quick replies. Once I updated I have lost all of that. I was wondering how can I start receiving text messages again. Please help.

 

 

Moderator edit: updated subject for clarity

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‎01-09-2019 11:40

‎01-09-2019 11:40

@Tperry81 Welcome! It's great to see you around! Sorry to hear that your tracker isn't getting text notifications from your phone. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

 

Let me know how it goes!

Alvaro | Community Moderator

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