Not receiving Notifications on my Galaxy S7

[AnitaN]

I recently had to get a new phone and went with the Samsung S7.  Had a Note 4 prior to that and loved it.  One too many drops did it in.  I am having issues setting up the Fitbit notifications.  Get text notifications just fine.  It just isn't notifying me on the calls.  When I go to the notifications sections on my Alta, it says that Do Not Disturb is turned on, on my phone.  It is not.  After many attempts I found that if I put my phone on mute, that is when I do not get the calls.  On the Note4, I could have my phone on mute and my Fitbit still told me when I had a call.  Great function, especially at work.  Could keep my phone silent, but knew when I had a call.  Is this something that I can change to work like my Note4, or am I just out of luck?

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi @AnitaN, welcome aboard to the Fitbit Community, I was reading your post that your call notifications are not going through and you are seeing a message that Do not disturb is enable when you have your phone only in silent mode.

Well, in this case you are correct and rest assure this is a glitch affecting this portion of the app. You can try to add an exception to the Fitbit app as a workaround in order to receive notifications:

• Go to your Phone settings
• Access Notifications option 
• Look for the Fitbit app
• Toggle On the option to Set as Priority.

For more details about the progress of this issue and more help, refer to our dedicated post: "Do not Disturb" error notification.

See you around and stay tuned for more updates.