Not receiving account verification email

[dannyct]

I have a new inspire hr fitbit. I downloaded the app and my email verification link expired it said.I hit resend MANY times and still not getting anything.I contacted support through live chat and they were going to have someone contact me via email to fix the issue but nothing yet.What do I do?

Moderator Edit: Clarified subject

[Rich_Laue]

Have you checked the spam folder?

[dannyct]

Yes I have

[Rich_Laue]

Is it still asking to verify you are posting from the account.

[dannyct]

It says my verification has expired so press resend.When I press resend
Inget no email

[dannyct]

Yes when I click on resend nothing is sent...not even in my junkmail

[San36783]

Hi, has this been solved? I have the same issue...

[dannyct · Accepted solution]

My son actually uninstalled and reinstalled it again and it workedSent from my Samsung Galaxy smartphone.

[RicardoFitbit]

Hello @dannyct and @San36783, welcome to the Community Forums! It's a pleasure for me to provide assistance.

@dannyct Thanks for all the details that were shared in your posts, I'm really happy to know that your issue was resolved after uninstalling and reinstalling the Fitbit app. Please do not hesitate to contact me back if you require further assistance.

@San36783 Thanks for bringing this to our attention. If you're still experiencing issues with the verification email process, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.
7. Try again to verify your account email.

@Rich_Laue Thanks for your assistance, it's always nice to see you around helping here in the Android board. 

Let me know if you have any additional questions, I'll be around.

[Neebster]

I have also had the problem of the verification email not arriving.  I’ve followed the above instructions to uninstall and reinstall, however the email has still not arrived.

I have also checked and the Fitbit.com domain is already added to my list of safe senders.

What do I do now?

[Neebster]

I’ve just noticed a welcome email from this community has arrived in my spam folder. It arrived from an email address with the domain mail.fitbit.com, so I added that to my safe senders list and tried again.

Resent verification...still has not arrived.

[Neebster]

Update:

This issue took a long time to solve, however I have now been able to verify my email address.

In the end I had to get in touch with Fitbit support.  They came back to say that my email address had been flagged as one that couldn't not receive emails from their automated system.  This could have been from me marking it as spam in the past (unlikely) or my ISP having classified it as spam  

I had to confirm that I wanted the flag removed.

They then sent me an email that included a verification link so that I could confirm my email address.  Unfortunately due to the time difference by the time I read the email it had already expired.  I asked them to resend it about 4 times before one arrived at a time that I would be able to see it before it expired.  After a couple of other attempts it finally worked.

[Jolina2400]

How can I contact them..im going through this as we speak..do you have a # please

[Rich_Laue]

@Jolina2400 a link to Contact Info will be found in the top corner of every page. Tap where your photo would be in top right. Or through the help in the fitbit app. 

 

[fitcon1]

While this may be a short term band-aid, it is not an acceptable solution to me. Has Fitbit come up with a solution to this? I just bought my first Fitbit (Sense) and I am facing this problem.

[BraulioFitbit]

Welcome to the Fitbit Community, @fitcon1.

Have you checked your spam or junk folder? Sometimes our emails are directed to those folders by your email service provider. You can also try resending the verification email from your online dashboard by going to www.fitbit.com and login there.

Hope this helps.

[fitcon1]

Hi there. Thank you for responding.

Yes - I have checked my junk folders. I have hit the "Re-send" link from both the mobile app and the desktop web-app. I have also uninstalled and reinstalled the mobile app. I am simply not receiving these verification emails. I am receiving these community emails which is how I knew you responded.

[fitcon1]

Just to be sure - I disabled the network Pi-Hole and verified that all domains are resolved. Still no email.

[BraulioFitbit]

Hi, @fitcon1.

Thanks for the update. Since you're still not getting the verification email, I recommend you to contact our Support team by chat or calling them to investigate why you're not getting this email. Please let them know what you've tried to far.

See you around.

[Rich_Laue]

Have you checked to see if the email address is correct?