Not receiving daily goal notifications

[grisrenard123]

Since the latest app update I no longer receive notices when reaching near or reaching the goal for the day. Is there a fix? Also much more difficult to sync the app. I have a Samsung S9 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @grisrenard123, it's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention, the details that were shared in your post are appreciated. If you haven't already done so, I recommend you to check your primary goal information in your account to verify that such goal is correctly configured. To do so, please check our help article: How do I track my health and fitness goals with the Fitbit app?  and let me know how it goes. Also, you can restart your device to fresh its performance. 

In regards syncing, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy S9 that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

Keep me posted and let me know if you have any additional questions.

[grisrenard123]

My frustration with this and other Fitbit is the inconsistency of syncing. Sometimes it works flawlessly and within the hour nothing works. I have some success shutting down the app or the Fitbit and restarting, or turn off/on the bluetooth but I shouldn't have to do this multiple times a day. I use the Samsung S9+ or G5 Blu when Samsung just won't work.

Noël 

Moderator edit: Removed personal information 

[RicardoFitbit]

Thanks for your reply @grisrenard123, my apologies for the delayed response.

I appreciate the details that were shared with me, certainly your Fitbit device isn't syncing as the way it was designed. Because the steps from my previous post were already tried, please try the following ones:

1. Restart your Fitbit device.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Ionic as a new device.

Don't hesitate to ask me any additional questions you may have, I'll be waiting for your reply.

[grisrenard123]

I actually have done all of it already. I did find a way to stay connected all day with the app running in the background. If the sync stops, close the background app and relaunch, I had to do it about 3 times today and I stayed connected all day for the first time. I have my fingers crossed that will cure the issue. My Surge is also syncing regularly for the first time in a long time.

Noël 

Moderator edit: Removed personal information 

[RicardoFitbit]

Thanks for your reply , it's a pleasure to continue assisting you. Sorry for the delayed response again.

I'm happy to know that your concern was resolved after trying some troubleshooting steps, your effort is appreciated. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

It was a pleasure to assist you.