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Not receiving notifications after update

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‎09-27-2019 07:20 - last edited on ‎09-29-2019 15:36 by Fitbit Moderator

‎09-27-2019 07:20 - last edited on ‎09-29-2019 15:36 by Fitbit Moderator

After i updated my iconic I dont get messages come through anymore iv even factory reset it and didnt work anyone find solution yet? I'm running on Samsung Galaxy s8 os 9

 

Moderator edit: Subject for clarity 

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‎09-29-2019 15:36

‎09-29-2019 15:36

Hi @Xbrat1990x, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know if you're not receiving any type of notifications? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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