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Unable to setup Versa 2

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‎09-27-2019 09:40 - last edited on ‎09-29-2019 15:20 by Fitbit Moderator

‎09-27-2019 09:40 - last edited on ‎09-29-2019 15:20 by Fitbit Moderator

My versa 2 was working just fine, but now it wont sync with my Samsung 9 plus. I have turned of the phone completely and restarted it, but still nothing. Any advice?

 

Moderator edit: Subject for clarity 

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‎09-29-2019 15:19 - edited ‎09-29-2019 15:20

‎09-29-2019 15:19 - edited ‎09-29-2019 15:20

Hello @Leonoram, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be around if you need anything else, please keep me posted.

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