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Not receiving notifications and accuracy difficulties with exercise

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‎09-29-2019 07:09 - last edited on ‎09-30-2019 13:20 by Fitbit Moderator

‎09-29-2019 07:09 - last edited on ‎09-30-2019 13:20 by Fitbit Moderator

I'm getting really fed up now with not receiving consistent notificiations from my huwaei phone to my fitbit blaze.

 

I also am not having accurate readings when I go out for a cycle. 

 

Any suggestions gratefully received 

 

Moderator edit: Subject for clarity 

Best Answer
3 REPLIES 3

‎09-30-2019 13:19

‎09-30-2019 13:19

Hi @Jangam, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention, totally understand how frustrating this matter can be for you. Regarding the notifications concern, can you please let me know which Huawei mobile device are you currently using with your Fitbit? When was the first time you experienced this? You're not receiving notifications at all or just one type? 

 

I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Blaze are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Please expand on the exercise accuracy difficulties you're experiencing with your Blaze so we can move forward. In the meantime, please check: How do I track my workouts with my Fitbit device? for general information.

 

Keep me posted and let me know if you have any additional questions. 

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0 Votes

‎10-05-2019 04:24

In response to RicardoFitbit

‎10-05-2019 04:24

My device is a huwaei P smart, model : FIG - LX1.

Notifications have hardly worked since I had the watch,
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‎10-07-2019 17:37

In response to Jangam

‎10-07-2019 17:37

Thanks for the details that were shared in your post @Jangam, sorry for the delay in responding.

 

Let me share with you that your current mobile device is not listed as a compatible device with our products and services, therefore, this compatibility concern can cause certain connection difficulties with your Fitbit device that can affect the notifications feature. That said, please take in consideration the information that was shared on my previous post and let me know how it goes.

 

If you continue experiencing difficulties, please try with a compatible device instead.

 

Don't hesitate to ask me any additional questions you may have, I'll be around.

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