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Versa Lite not getting notifications

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‎10-03-2019 12:39 - last edited on ‎10-04-2019 12:40 by Fitbit Moderator

‎10-03-2019 12:39 - last edited on ‎10-04-2019 12:40 by Fitbit Moderator

I am attempting to get notifications on my Versa Lite.  I would only like text and call notifications.  My Versa is paired with my phone and sync's well, but I get no notifications.  Can you get notifications when the phone is on silent or not?  I have never had problems with my Versa 1. 

 

Moderator edit: Format 

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3 REPLIES 3

‎10-04-2019 12:40

‎10-04-2019 12:40

Hi @sms2125, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which Android mobile device you're currently using with your Fitbit Versa Lite? Also, when was the first time you experienced this? Even though your mobile device is on silent mode, your device should receive notifications. Therefore, if you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa Lite are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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‎10-04-2019 13:06

In response to RicardoFitbit

‎10-04-2019 13:06

Hello, 

I have a Galaxy 10+. I just got this Versa Lite, less than a week ago. I have not received 1 notification at anytime.

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‎10-07-2019 18:05

In response to sms2125

‎10-07-2019 18:05

Thanks for your reply and update @sms2125, sorry for the delay in responding your post.

 

The details that were shared in your post are appreciated. So we can move forward with this situation, can you please let me know if the information that was shared on my previous post was took into consideration? Please try the troubleshooting steps that are specified there and let me know how it goes.

 

Looking forward to your reply.  

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