Not receiving notifications and app not working

[kaycee11]

Love Flex 2. No issues at all with my Galaxy J3 Pro.  Bought a Galaxy A10 only to find out will not support Fitbit. New dashboard can't add anything to it only shows calories no steps. Discover won't let me open any of the other options. Went back to old phone which is now behaving like the A10. Want to add notifications and 250 step warning. Have full dashboard on Samung tablet which tells me to update notifications on the mobile app. I would  if I  could.  Very frustrated. Please help

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @kaycee11, welcome to the Community Forums!

I appreciate the information and details that were shared in your post, I totally understand how frustrating this matter can be for you but I'm here to help you with this. To better assist you, can you please let me know when was the first time you experienced this? What happen when you try to open a tile to check the information that was recorded? Does the Fitbit app crash or it simply never loads?

Keep in mind that both of your mobile devices are not compatible with our products and services, therefore, you can experience certain difficulties. Even though your mobile devices are not compatible, please try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.
7. Let me know if the issue persists.

Also, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Flex 2 are correctly configured. 

Keep me posted and let me know if you have any additional questions.

[kaycee11]

Hi Riccardo.

I have followed your instructions and nothing has changed . I had no
problems with my Samsung J3 Pro and have had the fitbit app running on that
without any problems for the last 3 years. Issues started with the release
of the new dashboard. Still not happy.

[RicardoFitbit]

Thanks for your reply @kaycee11.

I appreciate your effort troubleshooting this situation with me. As it turns out, we cannot ensure that a non-compatible device will work with our products and services due to Android, Fitbit app and device updates. This is the reason why we always recommend our users to use a compatible device. 

That being said, can you please try with a compatible device instead and let me know if the issue persists? This way we will be able to confirm if you're experiencing difficulties with your Fitbit app due to the previously mentioned. 

Looking forward to your reply.