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Not receiving notifications, difficulties with Alexa and Starbucks

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‎12-27-2019 07:18 - last edited on ‎12-29-2019 15:43 by Fitbit Moderator

‎12-27-2019 07:18 - last edited on ‎12-29-2019 15:43 by Fitbit Moderator

My new Versa 2 is connected to my phone Samsung S7 but not receiving any notifications.  I cannot use Alexia, my Starbucks app isn't syncing.

Please help.

 

Moderator edit: Subject for clarity

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‎12-29-2019 15:41 - edited ‎12-29-2019 15:43

‎12-29-2019 15:41 - edited ‎12-29-2019 15:43

Hi @Ali_Oh, welcome to the Community Forums! Sorry for the delayed reply.

 

I appreciate the details that were shared in your post. In regards the notifications issue you're experiencing, If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

About the difficulties experienced with Alexa, please check: How do I use Alexa on my Fitbit Versa 2? for more information about this specific feature. In regards the Starbucks app, keep in mind that you it's only available in the United Kingdom, United States and Canada. That said, if you're located in any of the previously mentioned countries, please try the following steps: 

 

  1. In the Fitbit app, tap the Today tab 
     
     > your profile picture > your device image > Apps.
  2. Tap the gear icon 
     
     next to Starbucks Card. You may need to swipe up to find the app.
  3. Tap your card number.
  4. Tap the X to the right of your number.
  5. After your number turns gray, tap Save.

 

After completing the steps above, please install the app again and let me know if the issue persists.

 

Keep me posted and don't hesitate to ask me any additional questions you may have. 

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