Not receiving notifications on Inspire HR with Pixel 4XL

[Pamela_Gia]

I just switched from Samsung S9 + to Google Pixel 4 XL and the Inspire HR is no longer getting call or text notifications. As Fitbit recommended, I updated the app. Also, all notifications and location detections are turned on. Any other suggestions?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Pamela_Gia, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

I appreciate the details that were shared in your post and for troubleshooting this situation before posting. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Keep me posted.

[Pamela_Gia]

Hi,

As explained in the post, the mobile I'm using is the Google pixel 4XL, and
it's a new phone (my old phone was the Samsung S9+).

Sine making the switch (the day of the initial post), my text and call
notifications do not work on the Fitbit.

Also explained in the post, I have checked out the guidelines, and
troubleshooting information. None of what I've tried has worked.

[Pamela_Gia]

Did my response answer your questions? I have followed the directions and it still does not work. Is it a system issue?