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Not receiving notifications on LG G6

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‎01-10-2020 14:22 - last edited on ‎01-11-2020 20:14 by Fitbit Moderator

‎01-10-2020 14:22 - last edited on ‎01-11-2020 20:14 by Fitbit Moderator

Have a charge 2 and Lg G6 and for last 2 week's have not gotten any call or text notifications on my device. I have tried everything recommended in different posts and still nothing. Any thoughts?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎01-11-2020 20:13

‎01-11-2020 20:13

Hi @CMAUW, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post, your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 2 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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‎01-15-2020 07:43

In response to RicardoFitbit

‎01-15-2020 07:43

I have done everything and got it work for about 2 hours and now back to not receivng any notifications.  

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‎01-19-2020 20:35

In response to CMAUW

‎01-19-2020 20:35

Thanks for troubleshooting this inconvenience with me @CMAUW, my apologies for the delayed reply.

 

Seems odd that even after trying the troubleshooting steps from my previous post you're still experiencing difficulties. To investigate further, can you please send me a screenshot of the notifications settings of the Messages app? You can refer to this post for instructions of how to properly attach an image into your post. 

 

I'll be waiting for your reply. 

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