help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving notifications on Versa 2 with Samsung S10e

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-15-2020 13:19 - last edited on ‎11-16-2020 15:24 by Fitbit Moderator

‎11-15-2020 13:19 - last edited on ‎11-16-2020 15:24 by Fitbit Moderator

Hi.  I have a Samsung S10e. Just got my Versa 2 set up last night and all seems to be fine except I'm not getting any notifications (calls/texts) on it. I checked the settings and they are turned on and everything is synced. Suggestions?  I'm sure I'm just missing something. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎11-16-2020 15:22

‎11-16-2020 15:22

Hi @SunsetRunner, welcome to the Community Forums. 

 

I appreciate the details that were shared in your post. Since you're a new Fitbit user, I recommend you to check all the information and details that are specified on our help article: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit Versa 2 are correctly configured. If so, you can also try the troubleshooting steps that are specified in there.

 

I'll be here if further assistance is needed.

Best Answer
0 Votes