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Not receiving notifications on Versa Lite with Huawei 30pro

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‎12-09-2020 08:45 - last edited on ‎12-10-2020 15:24 by Fitbit Moderator

‎12-09-2020 08:45 - last edited on ‎12-10-2020 15:24 by Fitbit Moderator

Hey! 

I got a new phone (Huawei p30 pro) and now the notifications don't work. They did work almost fine with my old phone. The watch will sync and even the test call works but the notifications will not work. And I have checked all the settings and allowed everything to work. Starting to think of finding another brand as fitbit always has notification problems! 

 

Moderator Edit: Clarified subject

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‎12-10-2020 15:28

‎12-10-2020 15:28

@HeidiLaanes A warm welcome to the Fitbit Community. Thank you for the details mentioned. 

 

I appreciate the troubleshooting tried prior to posting. Since you've checked that all the settings are properly set on your Fitbit app please force quit the app, reset Bluetooth, restart your Versa Lite, refresh notifications and set them again. Check this article for instructions. 

 

Let me know how it goes. 

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