Not receiving notifications on Versa

[Sayanroy]

My fitbit versa app not receiving any type of notifications from phone.Every time I have to uninstall the app and then install for getting notifications.After sometime again same issue watch not receiving any notification.

Please suggest me any sollution for this

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Sayanroy, welcome to the Community Forums! Sorry for the delay in responding.

I appreciate the details that were shared in your post, thanks for troubleshooting this situation prior to posting too. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted.

[Sayanroy]

I am using Oneplus6T which is based on Android 9 version and Operating system is Oxygen OS version 9.0.17

I already completed the troubleshooting of the device but still the problem is not solved.

From the Day1 I am facing the issue but still no result.

[RicardoFitbit]

Thanks for your reply @Sayanroy.

Your effort and patience troubleshooting this situation with me is appreciated. So we can move forward with this situation, can you please send me a screenshot of your messages app notification settings? You can refer to this post to attach an image into your post.

Looking forward to your reply.

[Sayanroy]

This message is showing in fitbit app again n again.Every time I need to uninstall the app and then reinstall to receive notification from the phone 

Moderator edit: Format 

[RicardoFitbit]

Thanks for your reply @Sayanroy and the screenshot that was attached.

Can you please let me know what happens when you restart the device? The banner disappear but suddenly is shown again? Please keep in mind that your OnePlus 6T mobile device is not listed as compatible with our products and services, therefore, you can experience certain connection difficulties with it. That said, can you please try to setup the notifications again and then restart your mobile device? If you continue experiencing difficulties, please try with a compatible device instead so we can determine if the compatibility of your mobile device is causing the issue.

Keep me posted please, I'll be around. 

[Sayanroy]

It disappear for sometime but suddenly it appear on the app after restarting the device and connecting it with the app.

If it is not compatible with my device then make it compatible as it is not possible for me to change my device 

[Sayanroy]

Please let me know if it is possible to solve this issue or else suggest me the sollution.

Otherwise I need to return the device as soon as possible.

[RicardoFitbit]

Thanks for your reply and update @Sayanroy, sorry for the delay in responding your post.

I appreciate the details that were shared with me. Let me share with you that here at Fitbit we are always working and testing different mobile devices to ensure that our users can use such devices with our products and services without any difficulty. That said, my best advice for you will be to periodically check our list of compatible devices for any update regarding the OnePlus 6T.

Don't hesitate to ask me any additional questions you may have.

[Sayanroy]

I think this issue resolved after the new update provided by fitbit,after the update I am continuously receiving notifications and hope it will work well in future also.

Let me keep this issue under observation for next few days then I will update you the status

[Sayanroy]

Dear Ricardo fitbit

Again the issue appear in my app as I am not receiving any notification.

I don't understand why your team is not able to solve this issue permanently nor your team is ready to find the root cause for this issue.

I am continuously following up with your team from the date of purchase but still no sollution provided by your team.

I am not expecting this type of service from fitbit,really unhappy with your service.

 

[RicardoFitbit]

Your reply is appreciated @Sayanroy. my apologies for the delayed reply.

The details and the screenshot that were shared in your post are really appreciated, I totally understand how frustrating this situation can be for you. Let me share with you that here at Fitbit we are aware of this issue and working towards a resolution as soon as we can. Please keep your Fitbit app and Android mobile device up to date while we work on this, the input that was shared in your post is appreciated.

Let me know if you have any additional questions.

[Sayanroy]

Ok i will keep my app updated

[RicardoFitbit]

Thanks for your reply @Sayanroy.

Your understanding and patience are appreciated. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here. I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

See you around. 

[Sayanroy]

Literally i got fed-up with fitbit now and your customer service,your entire team unable to solve this issue till now.

Not expecting this type of service from your end.

[Sayanroy]

Others brand smartwatch are far better then this versa watch,if i am not getting any notification then what is the use of this smartwatch tell me.

[RicardoFitbit]

Thanks for the input @Sayanroy.

Keep in mind that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is really helpful for us to evaluate our procedures and continue improving.

Don't hesitate to contact me back if you need anything else, I'll be around. 

[harshilmii]

I am using Oneplus 6t phone . From day 1 versa2 didn't shown any notification