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Not receiving notifications on Versa

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‎01-15-2020 23:18 - last edited on ‎01-16-2020 18:22 by Fitbit Moderator

‎01-15-2020 23:18 - last edited on ‎01-16-2020 18:22 by Fitbit Moderator

I had a LG phone linked to my Fitbit device and it was working fine before the  update, I called tech support they said, my cellphone wasn't compatible with the Fitbit device anymore, I had to buy another phone to see if that would solve that problem. But nope😟  first time I started having issues was like 6 months ago, I've been talking to customer support since they, trying all the troubleshooting steps but still not. They said they will pass on the issue to the developers, I guess they're NOT very good at it. Very disappointed and frustrated cuz I even bought a new phone thinking that would solve the problem and they haven't address the issue since then😠

 

Moderator edit: Subject for clarity 

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‎01-16-2020 18:22

‎01-16-2020 18:22

Hi @Esme44, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with the notifications feature of your Versa device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

Let me know if you have any additional questions.

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‎01-17-2020 21:02

In response to RicardoFitbit

‎01-17-2020 21:02

This is an issue that I've been dealing with it for long time, but as I see is not just me there is a lot of people dealing with the same problems. But unfortunately you guys haven't address it and are doing nothing to fix it. Very disappointed.

Sent from Yahoo Mail on Android
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‎01-20-2020 18:53

In response to Esme44

‎01-20-2020 18:53

Thanks for your reply @Esme44.

 

The comments that were shared in your post are appreciated, sorry for the inconvenience you're experiencing with your Versa and the notifications feature. Please refer to the information that was shared on my previous reply and let me know if you have any additional questions for me to answer. My apologies for the delay in responding your post.

 

I'll be around.

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