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Not receiving notifications on Versa

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‎04-30-2020 07:12 - last edited on ‎05-03-2020 12:10 by Fitbit Moderator

‎04-30-2020 07:12 - last edited on ‎05-03-2020 12:10 by Fitbit Moderator

Hello since the last update in the versa kite I no longer  recieve any type text or call notifications.   It was working fine prior to the update.   Please help 

 

Moderator edit: Subject for clarity 

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‎05-03-2020 12:10

‎05-03-2020 12:10

Hi @Julia21b, welcome to the Community Forums! Sorry for the delay in responding your post. 

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Keep me posted and let me know if you have any additional questions.

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‎05-04-2020 05:30

In response to RicardoFitbit

‎05-04-2020 05:30

I am using the samsung galaxy A20. It was working fine until I got a
notification saying my fitbit had an update. I updated and notifications
stopped working.
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