help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving notifications on Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-30-2020 07:12 - last edited on ‎05-03-2020 12:10 by Fitbit Moderator

‎04-30-2020 07:12 - last edited on ‎05-03-2020 12:10 by Fitbit Moderator

Hello since the last update in the versa kite I no longer  recieve any type text or call notifications.   It was working fine prior to the update.   Please help 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎05-03-2020 12:10 - last edited on ‎08-05-2025 10:27 by Fitbit Moderator

‎05-03-2020 12:10 - last edited on ‎08-05-2025 10:27 by Fitbit Moderator

Hi @Julia21b, welcome to the Community Forums! Sorry for the delay in responding your post. 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes

‎05-04-2020 05:30

In response to RicardoFitbit

‎05-04-2020 05:30

I am using the samsung galaxy A20. It was working fine until I got a
notification saying my fitbit had an update. I updated and notifications
stopped working.
Best Answer
0 Votes