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Not receiving notifications on my samsung 7 Edge from my Fitbit Charge 2

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‎12-05-2016 09:57

‎12-05-2016 09:57

Hello

I just received my Charge 2 and I am not receiving notifications on it once it is sync to my Samsung 7 Edge.  I do receive calls but no texts etc.  Has anyone else had this issue and can let me know what to do.  I have done everything Fitbit says to do to restarting my phone, unistalling the Fitbit App to reinstalling it etc.  

 

Thank you

April

 

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‎12-07-2016 03:49

‎12-07-2016 03:49

Welcome to the Community @Metsfan74. Remember that Samsung Galaxy 7 Edge is not a compatible mobile device and that might be the reason why you are having problems receiving notifications. But you can always try the instructions provided by @MarreFitbit in the My tracker isn't receiving notifications (Android Fitbit app) post.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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