help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving notifications with Huawei Mate 8

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-03-2019 01:26 - last edited on ‎09-03-2019 12:19 by Fitbit Moderator

‎09-03-2019 01:26 - last edited on ‎09-03-2019 12:19 by Fitbit Moderator

Hello, just wonder why i cannot get notifications from my phone Huawei Mate 8, its this phone compatible for fitbit??

 

Moderator edit: Subject for clarity 

Best Answer
3 REPLIES 3

‎09-03-2019 12:18

‎09-03-2019 12:18

Hi @Nazrey, welcome to the Community Forums! 

 

I appreciate your post and the information that was shared on it. Let me share with you that the Huawei Mate 8 isn't currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it.  

 

If you haven't already done so, even though your mobile device isn't compatible, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Let me know if you have any additional questions.

Best Answer
0 Votes

‎09-03-2019 22:08

In response to RicardoFitbit

‎09-03-2019 22:08

Hi, thanks for reply my comments, anyway im very disappointed about this because mate 7 why compatible to use, fitbit is a larges smart watch company, so i think it is no problem if you upgrade your service to make sure all smartphone can connect with fitbit watch.
Thank you

Sent from Yahoo Mail on Android
Best Answer
0 Votes

‎09-16-2019 19:38

In response to Nazrey

‎09-16-2019 19:38

You're welcome @Nazrey, your reply is appreciated as well. My apologies for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and experience, I totally understand how frustrating this matter can be for you. Let me share with you that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was shared in your post is appreciated.

 

Keep in mind that we are always working and testing on different mobile devices to make sure that they meet all the requirements to properly work with our products and services. That said, please constantly check our list of compatible devices for any updates.

 

I'll be around.

Best Answer
0 Votes