help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving notifications with OnePlus 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2020 07:00 - last edited on ‎01-11-2020 19:06 by Fitbit Moderator

‎01-10-2020 07:00 - last edited on ‎01-11-2020 19:06 by Fitbit Moderator

I use a OnePlus 5 phone and about 4 to 5 months ago, I stopped receiving any notification on my phone.

 

Both the versa and my are at the lastest app.  

 

I know that versa stopped supporting the OnePlus 5, does it mean I have to change my phone in order to use the versa properly?  Can anyone help?

 

TIA!

 

Moderator edit; Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎01-11-2020 19:05

‎01-11-2020 19:05

Hello @leelamfl, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and the details that were shared in your post. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep in mind that the OnePlus 5 is not listed as a compatible device with our products and services, therefore, you can experience connection difficulties with it. 

 

Let me know if you have any additional questions.

Best Answer
0 Votes