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Not receiving notifications with OnePlus 7

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‎12-19-2019 12:05 - last edited on ‎12-20-2019 12:10 by Fitbit Moderator

‎12-19-2019 12:05 - last edited on ‎12-20-2019 12:10 by Fitbit Moderator

I was using Fitbit charge 3 also I have that with my OnePlus 7 device. In Fitbit app notification service is not working, it was asking to restart the device. After restarting the device also facing the same issues. I have reported the same issues to the OnePlus team also. Kindly help me on this issues as soon as possible. Thank you. 

 

Moderator edit: Subject for clarity

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‎12-20-2019 12:10

‎12-20-2019 12:10

Hello @Suresh.P, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention, I appreciate your effort troubleshooting this situation and the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 3 are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. Keep in mind that the OnePlus 7 is not listed as a compatible device with our products and services, therefore, you can experience connection difficulties with it and your Fitbit device.

 

Let me know if you have any additional questions.

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