Not receiving notifications with S10

[Dorotjy]

Upgraded my phone to S10e and am very very disappointed that my 6months old charge 3 will not send any notifications whatsoever!

I've tried everything that's suggested on forums etc.

PLEASE hurry up and fix this problem Fitbit!

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Dorotjy, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post, your effort and patience troubleshooting this matter prior to posting are appreciated. If you haven't already done so,  I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 3 are correctly configured.

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. Also, can you please let me know if this issue occurred just after updating the Android version of your Samsung Galaxy S10 to Android 10?

Let me know if you have any additional questions.

[Dorotjy]

Hi Done all of those that you suggest. I didn't try to connect my charge 3 until after it was all set up.Still not working!Sent from my Samsung Galaxy smartphone.

[RicardoFitbit]

Your update is appreciated @Dorotjy, sorry for the delayed reply. 

Thanks for troubleshooting this matter with me. To better assist you and investigate further, since you're using a Samsung Galaxy S10, can you please let me know if your mobile device is running Android 9 or 10? As it turns out, we are aware of an issue that's affecting the notifications feature with Android 10 and working to resolve it as soon as possible.

Keep me posted.

[Dorotjy]

Thankyou for keeping me in touch.It is running android 10 but I trawled through all of my apps etc and found a notification off!I now have a working charge 3 on an S10.ThankyouSent from my Samsung Galaxy smartphone.

[RicardoFitbit]

Thanks for your reply @Dorotjy.

I'm happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.