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Not receiving notifications with Samsung Galaxy Note 8

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‎10-01-2019 13:20 - last edited on ‎10-02-2019 15:59 by Fitbit Moderator

‎10-01-2019 13:20 - last edited on ‎10-02-2019 15:59 by Fitbit Moderator

I have a Samsung Galaxy Note 8. I have done all updates, shutdowns, reboots, connectivity, etc.. and still not receiving ANY notifications whatsoever. I tried to send a test call and still didn't work. What is going on?? I have had a Fitbit for over 6 years no issues until now...

 

Moderator edit: Subject for clarity 

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‎10-02-2019 15:58

‎10-02-2019 15:58

Hello @ReneeS85, welcome to the Community Forums!  

 

Thanks for bringing this to my attention, I appreciate your effort and patience troubleshooting this inconvenience prior to posting too. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit device are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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