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Unable to setup Fitbit

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‎10-01-2019 15:25 - last edited on ‎10-02-2019 16:01 by Fitbit Moderator

‎10-01-2019 15:25 - last edited on ‎10-02-2019 16:01 by Fitbit Moderator

Hi there

I tried setting up my device to the ph but having problem when iit asks for the pin no code appears on the device . Plse help

 

Moderator edit: Subject for clarity 

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‎10-02-2019 16:00

‎10-02-2019 16:00

Hello @daleraza, welcome to the Community Forums!

 

Thanks for bringing this to my attention, the information that was shared in your post is appreciated. To better assist you with this, can you please let me know which Fitbit device you're currently using? Also, which Android mobile device do you have? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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