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Not receiving notifications

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‎09-26-2019 18:39 - last edited on ‎09-27-2019 12:08 by Fitbit Moderator

‎09-26-2019 18:39 - last edited on ‎09-27-2019 12:08 by Fitbit Moderator

I'm on Android and have never been able to get notifications

 

Moderator edit: Subject for clarity

Moderator edit: Format

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‎09-27-2019 12:08

‎09-27-2019 12:08

Welcome to the Community Forums @MaryCarmenAL.

 

To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit device are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

 

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