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‎12-16-2019 00:12 - last edited on ‎12-17-2019 14:43 by Fitbit Moderator

‎12-16-2019 00:12 - last edited on ‎12-17-2019 14:43 by Fitbit Moderator

My versa won't pick up notifications or phone calls it's also stopped vibrating,  I've reinstalled the app , I have a Samsung phone 

 

Moderator edit: Subject for clarity

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‎12-17-2019 14:43 - last edited on ‎08-16-2025 15:37 by Fitbit Moderator

‎12-17-2019 14:43 - last edited on ‎08-16-2025 15:37 by Fitbit Moderator

Hi @Karenedwards50, It's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know which Samsung mobile device are you using with your Versa? When was the first time you experienced this situation and how many times since then? Is your device vibrating when you setup and alarm or when you connect it into the charging cable but not with notifications?

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Don't hesitate to ask me any additional questions you may have, I'll be waiting for your reply.

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‎12-17-2019 22:23

In response to RicardoFitbit

‎12-17-2019 22:23

Hi , sorry to tell you but no vibrations , no phone notifications, it does
send messages through text, but not phone calls, my phone is allways near
me , even when I've done 10000 steps or got a badge nothing , I've been
through the app and tried everything, it's not even a year old . Can you
help
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