Not receiving some text notifications with Samsung S10e

[Kowie]

After an update on my s 10e I no longer receive texts on my charge 3 from samsung messages.  I do get emails and calls. Other texting app work like facebook and google. I have tried everything to solve it . No luck so far

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Kowie, it's nice to see you again participating here in the Community Forums. 

I appreciate the details that were shared in your post and for troubleshooting this matter prior to posting. To better assist you with this, can you please let me know if your Samsung Galaxy S10e is running Android 9 or Android 10? When was the first time you experienced this issue? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps to resolve this issue.

Let me know if you have any additional questions, I'll be around.

[Kowie]

Android 10 and about 3 weeks ago

[kkrup2001]

My conversation I just had with FitBit:

Mary S:Hi  Kerri, My name is  Mary S.  How can I help you?
Mary S:Are you still there? Know that if I haven’t heard from you within the next minute, I’ll have to disconnect this chat so I can assist our other customers waiting in the queue.
Me:Yes.
Mary S:Hello, Kerri. How can I assist you today?
Me:Hi.  My fitbit quit giving me text message notifications.
Me:I spoke with someone at FitBit on Saturday.
Me:Do you see that phone log?
Mary S:I appreciate you bringing this to our attention, Kerri. Since that is the case, I’ll be glad to help you with your Fitbit device's text notification issue.
Mary S:I appreciate the information you've provided.
Mary S:Before we start, may I know your Fitbit account’s email address?
Me:k........@gmail.com
Mary S:Thank you for that. Please allow me two minutes to pull up your account.
Me:Okay
Mary S:Thanks.
Mary S:Thanks for patiently waiting. I can confirm that there's a Versa 2 connected to the email address that you've provided and last sync on February 3rd using an Android device with 42% battery level.
Me:Correct
Mary S:I can also noticed that your notifications settings is not set correclty.
Mary S:Please hold on for a few minutes while I'm reviewing your previous case.
Me:Okay.  What do I need to do?
Mary S:Thanks for patiently waiting.
Me:No problem.
Mary S:I can confirm that you've contacted us before about the issue with your watch's notifications and perform some troubleshooting steps.
Me:Yes.  On Saturday.  I left that conversation feeling like I had no idea when this would be fixed.
Me:I don't really understand what the problem is.
Me:I was told that it has to do with Android version 10 and the app.  I was told that FitBit is working on the issue on their end.
Me:I'm frustrated because it hasn't worked for a week or more.
Mary S:I apologize for the inconvenience that this issue has caused you. This is definitely not the experience we want you to have.
Me:My Android got an update on January 18th and I'm not sure but that could be when the problem started happening with my FitBit.
Mary S:Since we have an ongoing issue that some of our customers reporting the same issue with you, rest assured that our team are working hard to fix this issue as soon as possible.
Me:You said earlier that I had something set up wrong.  Is that correct?
Mary S:I appreciate your patience while we resolve the issue and looking forward to get you back on track.
Mary S:Yes, it is. Just to make sure that we've exhausted all the possible solutions for your watch, can you check on your Versa 2 if the "Do Not Disturb and Sleep Mode" settings are set to "off"?
Mary S:To find it, swipe down from the top of the screen, and tap the quick settings icon.
Me:They were both off.
Me:I get my e-mails and my phone calls.  I just don't get my text messages.
Mary S:Thanks for checking that for me. Since that is the case, I can confirm that your notifications settings is set correctly.
Me:Any idea how long this app update will take?  It's so frustrating.  I received this expensive FitBit as a birthday gift on November 18, 2019 and in less then 3 months it quit working correctly.
Mary S:I understand where you're coming from, Kerri. I appreciate the information you've provided.
Mary S:Though we cannot provide a specific time when it will be fixed, rest assured that this is being handled with the utmost priority as we wouldn't want you having any inconvenience in tracking your daily activities.
Mary S:v
Mary S:I do apologize for this inconvenience and I appreciate your understanding regarding this matter.
Mary S:By the way, after our chat you will receive a brief survey. Any feedback you'd like to provide would be most appreciated, and will help us refine our support processes.
Mary S:Aside from this, will there be anything else I can help you with today?
Me:That is all.  Thank you.
Mary S:Perfect, thanks for chatting with me today, you were awesome. I'm looking forward to getting you back on track.
Mary S:If we're all set, you may end this chat session by clicking on "end chat". Have a great rest of your day!