Not receiving text notifications on Versa 2

[Eriklb]

Versa 2 texts not working on android.  I do get other notifications such as email, messenger, calls etc just fine, just no texts messages.

• I have made sure sms is turn on in Fitbit app and all notifications are turned on that I use
• App notifications are all on for fitbit in android settings
• Android battery settings are not restricting fitbit app
• I have tried turn on and off bluetooth
• I have unpaired Versa 2 with bluetooth and added back on
• I removed Versa 2 from Fitbit app, added it back in and still the same

Any ideas?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Eriklb, it's nice to see you again participating here in the Community Forums, welcome back!

I appreciate the information and details that were shared in your post. To better assist you with this, can you please let me know which Android mobile device you're currently using with your Versa 2? When was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured.

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted.

[cujoz66]

Me too

I get ALL notifications,  incoming call, calendar, apps, fb, messenger, insta. Everything BUT TEXT 

Very annoying I need my text messages I've done everything

Please help 

[sgibides]

me, too! Versa 2 with Galaxy S7 Edge Android 6.. so frustrating!

[kkrup2001]

Me too.  I did everything.  I then called Fitbit and they had me redo everything I had already done.  I have a Samsung Galaxy Note 9.  It is using Android version 10.  The customer service rep said that the Fitbit App is having problems with the Android version 10.  They said they are working on it and will update the app when it is fixed.  I'm frustrated that it is taking them so long to figure this problem out.

[kkrup2001]

Can you help those of us that are having this problem again in 2020?

[kkrup2001]

My 2nd conversation with FitBit:

Mary S:Hi Kerri, My name is Mary S. How can I help you?
Mary S:Are you still there? Know that if I haven’t heard from you within the next minute, I’ll have to disconnect this chat so I can assist our other customers waiting in the queue.
Me:Yes.
Mary S:Hello, Kerri. How can I assist you today?
Me:Hi. My fitbit quit giving me text message notification.
Me:I spoke with someone at FitBit on Saturday.
Me:Do you see that phone log?
Mary S:I appreciate you bringing this to our attention, Kerri. Since that is the case, I’ll be glad to help you with your Fitbit device's text notification issue.
Mary S:I appreciate the information you've provided.
Mary S:Before we start, may I know your Fitbit account’s email address?
Me:k..........@gmail.com
Mary S:Thank you for that. Please allow me two minutes to pull up your account.
Me:Okay
Mary S:Thanks.
Mary S:Thanks for patiently waiting. I can confirm that there's a Versa 2 connected to the email address that you've provided and last sync on February 3rd using an Android device with 42% battery level.
Me:Correct
Mary S:I can also noticed that your notifications settings is not set correclty.
Mary S:Please hold on for a few minutes while I'm reviewing your previous case.
Me:Okay. What do I need to do?
Mary S:Thanks for patiently waiting.
Me:No problem.
Mary S:I can confirm that you've contacted us before about the issue with your watch's notifications and perform some troubleshooting steps.
Me:Yes. On Saturday. I left that conversation feeling like I had no idea when this would be fixed.
Me:I don't really understand what the problem is.
Me:I was told that it has to do with Android version 10 and the app. I was told that FitBit is working on the issue on their end.
Me:I'm frustrated because it hasn't worked for a week or more.
Mary S:I apologize for the inconvenience that this issue has caused you. This is definitely not the experience we want you to have.
Me:My Android got an update on January 18th and I'm not sure but that could be when the problem started happening with my FitBit.
Mary S:Since we have an ongoing issue that some of our customers reporting the same issue with you, rest assured that our team are working hard to fix this issue as soon as possible.
Me:You said earlier that I had something set up wrong. Is that correct?
Mary S:I appreciate your patience while we resolve the issue and looking forward to get you back on track.
Mary S:Yes, it is. Just to make sure that we've exhausted all the possible solutions for your watch, can you check on your Versa 2 if the "Do Not Disturb and Sleep Mode" settings are set to "off"?
Mary S:To find it, swipe down from the top of the screen, and tap the quick settings icon.
Me:Okay. I'm there. Now what?
Me:They were both off.
Me:I get my e-mails and my phone calls. I just don't get my text messages.
Mary S:Thanks for checking that for me. Since that is the case, I can confirm that your notifications settings is set correctly.
Me:Any idea how long this app update will take? It's so frustrating. I received this expensive FitBit as a birthday gift on November 18, 2019 and in less then 3 months it quit working correctly.
Mary S:I understand where you're coming from, Kerri. I appreciate the information you've provided.
Mary S:Though we cannot provide a specific time when it will be fixed, rest assured that this is being handled with the utmost priority as we wouldn't want you having any inconvenience in tracking your daily activities.
Mary S:v
Mary S:I do apologize for this inconvenience and I appreciate your understanding regarding this matter.
Mary S:By the way, after our chat you will receive a brief survey. Any feedback you'd like to provide would be most appreciated, and will help us refine our support processes.
Mary S:Aside from this, will there be anything else I can help you with today?
Me:That is all. Thank you.
Mary S:Perfect, thanks for chatting with me today, you were awesome. I'm looking forward to getting you back on track.
Mary S:If we're all set, you may end this chat session by clicking on "end chat". Have a great rest of your day!

[VBouman]

I was told when I called about a month ago that when my fitbit updated next it would be resolved. I just did the new update and I'm still not receiving text messages. Very annoying! 

[cujoz66]

Still not working as many others have said I just dont understand why ONLY text messages aren't coming through so stupid 

Fitbit needs to figure this out

YESTERDAY

[kkrup2001]

I stopped using the texting App that came with my Samsung Galaxy Note 9 and started using the Google Texting App and it now works.  However, this is just a work around until they actually get the Fitbit App fixed.  Once that happens, I will go back to my original texting app.