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Not receiving text notifications on Versa Lite

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‎02-14-2020 23:37 - last edited on ‎02-16-2020 19:21 by Fitbit Moderator

‎02-14-2020 23:37 - last edited on ‎02-16-2020 19:21 by Fitbit Moderator

Recently my vera lite stopped recieving text message notifications. I looked up how to fix it and so far nothing has worked. Help!

 

Moderator edit: Subject for clarity 

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‎02-16-2020 19:19

‎02-16-2020 19:19

Hi @Oliviapier, welcome to the Community Forums! Sorry for the delayed reply.

 

I appreciate the details that were shared in your post and for trying some steps prior to posting. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? Are you receiving phone call notifications? In the meantime I receive your answers, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Keep me posted.

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‎02-16-2020 22:34

In response to RicardoFitbit

‎02-16-2020 22:34

I am using the galaxy note 9. This is the first time this has happened. I
do recieve phone call notifications.
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