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Setup difficulties with Inspire and Samsung S9

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‎02-15-2020 15:32 - last edited on ‎02-16-2020 19:25 by Fitbit Moderator

‎02-15-2020 15:32 - last edited on ‎02-16-2020 19:25 by Fitbit Moderator

Used to be no problem, but now Inspire will not pair with Samsung S9 phone. Sometimes the phone doesn't even list as Available Device. Sometimes Inspire shows as Available Device. Tapping the entry on phone results in "Pairing..." message. However, after varying amounts of time, get error message "Couldn't pair. Check settings for device and try again." Trying again has no effect. Tried resetting Inspire but that doesn't work either.

 

Moderator edit: Subject for clarity 

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‎02-16-2020 19:24

‎02-16-2020 19:24

Hello @Deager, welcome to the Community Forums! 

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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