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Not receiving text notifications with Samsung Galaxy Note 9

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‎06-17-2020 16:02 - last edited on ‎06-19-2020 11:12 by Fitbit Moderator

‎06-17-2020 16:02 - last edited on ‎06-19-2020 11:12 by Fitbit Moderator

I have tried all of the trouble shooting suggestions and still am not getting text alerts from my versa lite to my Samsung note 9. It's still altering for phone calls but nothing for texts.

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎06-19-2020 11:12 - edited ‎06-19-2020 11:13

‎06-19-2020 11:12 - edited ‎06-19-2020 11:13

Hi @Frye36, welcome to the Community Forums!

 

I appreciate the details that were shared in your post and for trying some troubleshooting steps before to posting. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps. 

 

Let me know if the issue persists and if you have any additional questions.

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‎06-19-2020 12:12

In response to RicardoFitbit

‎06-19-2020 12:12

Thanks for responding. I have tried all of the suggestions and even went as far as factory resetting my Fitbit and uninstalling and reinstalling the app on my phone. Nothing is working. Today it didnt even alert when I got a phone call. I'm stumped.

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‎06-21-2020 22:28

In response to Frye36

‎06-21-2020 22:28

You're welcome @Frye36, your reply is also appreciated.

 

Thanks for troubleshooting your device with me. To further investigate and move forward with this, can you please send me a screenshot of the notifications settings of the Fitbit app on the Messages app of your phone? This way I'll be able to verify that such settings are correctly configured to receive notifications on your Fitbit device. Also, please make sure that power management is disabled for the Fitbit app.

 

Looking forward to your reply. 

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‎06-27-2020 11:30

In response to RicardoFitbit

‎06-27-2020 11:30

Thank you so much for your help! My husband played around with settings and got it working again! 

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‎06-27-2020 17:17

In response to Frye36

‎06-27-2020 17:17

Thank you for your update @Frye36.

 

I'm really happy that after trying some troubleshooting steps with your husband the issue was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions, I'll be here ready to help you out,

 

It was a pleasure to assist you, thanks for being part of the Fitbit family! 

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