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Not receiving text notifications

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‎09-20-2019 17:20 - last edited on ‎09-22-2019 17:32 by Fitbit Moderator

‎09-20-2019 17:20 - last edited on ‎09-22-2019 17:32 by Fitbit Moderator

I get calendar reminders and phone calls, but no messages. This happend a few months ago and I was told to wait for the next update. This started yesterday and today an update came out and no change. So frustrating.

 

Time to look for a different brand and toss my 3rd Fitbit!

 

Moderator edit: Subject for clarity 

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6 REPLIES 6

‎09-22-2019 17:32 - edited ‎09-22-2019 17:33

‎09-22-2019 17:32 - edited ‎09-22-2019 17:33

Hello @GrrrinNevada, it's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delay in responding.

 

I appreciate the information and details that were shared in your post, totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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‎09-22-2019 18:11

In response to RicardoFitbit

‎09-22-2019 18:11

I have unpaired, I have reset I have read every suggestion and have even tried tricks rhat others have suggested. Nothing works. I have a Galaxy S9+ phone.


Sent from my Verizon, Samsung Galaxy smartphone
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‎09-22-2019 21:24

In response to GrrrinNevada

‎09-22-2019 21:24

I'm having the same issues! I even did a factory reset on my versa! This is crazy!

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‎12-30-2019 08:08

‎12-30-2019 08:08

I got a new Fitbit versa 2 for Christmas. All of my call notifications come thru perfectly.  A few times my fitbit actually vibrated before my phone even sounded; however,  my texts, other messaging apps, emails, and other notifications arw not coming thru consistently.  They might once or twice but overall they are not coming thru.  I've tried every suggestion in the help forums & troubleshooting.  Everything is updated, reset, reloaded, etc. 

Please help. 

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‎12-30-2019 08:42

In response to Mkapples

‎12-30-2019 08:42

I had this problem for months and Fitbit wouldn't fix it. This was my 3rd watch as well. I have tossed my watch in a drawer and purchsed a Samsung Active 2 smart watch and couldn't be happier. It runs circles around the Fitbit.

Good luck!


Sent from my Verizon, Samsung Galaxy smartphone
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