Not receiving text notifications

[Slothsrule]

So, I see that since the update to my Fitbit that I am receiving everything but text messages. Apparently there is a glitch. Does anyone know when that is suppose to be fixed? Or, not fixed?

[Cwilson8559]

I am soooo upset this is happening! I upgraded to the versa 2... for the key fact I could voice reply with alexa when I received text messages. Well... how am I going to reply to text that wont get Alerted to my phone?! 

I spoke with 'Apple' with Fitbit support. She assured me that she knows itll be fixed ASAP. Well... is that ASAP 2 weeks from now?! A month?! Never?! 

[YennaFaris_04]

This is super frustrating! I'm so happy I'm not the only one! I seriously want to throw my phone and my Versa 2 across the room at this point! 

[MarreFitbit]

Hi there @Slothsrule, @Cwilson8559, and @YennaFaris_04, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback and your efforts while troubleshooting the issue with the notifications. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[YennaFaris_04]

Thank you for your quick response! I have a Samsung S10 that had a recent update. I thought I had fixed the issue with my Versa 2 yesterday, but there still appears to be an issue.  Maybe something to do with the bluetooth connection? Again, thank you for your response! I've done everything as far as troubleshooting.  (Restarted both my phone and the Versa 2, deleted and reinstalled the app, deleted all of my bluetooth devices, made sure everything was correct in my notification options both in the app and on the Versa 2.)

[MarreFitbit]

Hello @YennaFaris_04. I really appreciate your efforts while troubleshooting the notifications with your Versa 2. 

Unfortunately, this is an issue that we are aware of. As soon as we have any further updates, we'll make sure to keep you all posted. 

Once again, thank you so much for your patience and understanding. We really hope to get you back on track soon. 

[Slothsrule]

Has there been any updates with the not receiving text messages? My co worker had the same issues and hers was resolved

[YennaFaris_04]

Thanks for letting me know! I just restarted my phone and my Versa and it seems to be working! That happened before though so we'll see. It had worked for a little bit, then stopped working again. 

[YennaFaris_04]

Yea, just kidding. It's not working again. 

[Slothsrule]

Lol. I am so sorry. U almost gave me hope.

[Cwilson8559]

Mine has not. They keep emailing me saying they are working on it. But have
no clue when/if itll be fixed....

[SunsetRunner]

Ugh. This is my first Fitbit and I'm pretty disappointed. The texts won't sync and neither will spotify. 

[Slothsrule]

I am getting everything but texts. This is so frustrating. One of the main reasons I got the fit bit was to not miss anything. I.e. my kids school

[Cwilson8559]

Same thing with me!!!!! I actually canceled my premium stuff for fitbit. My
coach. Everything extra. Bc this isnt fixed!!!!!!