Hello @SheilaAnne, welcome to the Community Forums! It's a pleasure to assist you today.
I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured.
After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.
Keep me posted.
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