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Not receiving text notifications

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‎01-05-2020 17:56 - last edited on ‎01-06-2020 10:54 by Fitbit Moderator

‎01-05-2020 17:56 - last edited on ‎01-06-2020 10:54 by Fitbit Moderator

My Fitbit has stopped receiving text message notifications from my Samsung Galaxy 10+.  It was working just fine, and now all of a sudden, it's not.  It will still receive other notifications but not texts.  I have turned off Bluetooth, unpaired the device, uninstalled and reinstalled the Fitbit app, and repaired the device but still not text notifications. 

 

Moderator edit: Subject for clarity 

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‎01-06-2020 10:54 - last edited on ‎07-31-2025 09:06 by Fitbit Moderator

‎01-06-2020 10:54 - last edited on ‎07-31-2025 09:06 by Fitbit Moderator

Hi @Aguin, welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted.

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